LUNOBELL · HELP

Player support

Need a hand finding your way back into the story?

Tell us your device model, iOS version, game language and what happened. A screenshot can help. Do not include your Apple Account password or payment card details.

I’m stuck on a puzzle

Open the journal to review your current task and discoveries, then ask for a hint. Try a different spell on an object that reacts to magic, and check the items you have collected.

My purchase is not showing

1. Check that the App Store uses the Apple Account that made the purchase.
2. Connect to the internet, open the game’s settings and choose Restore Purchase.
3. If Apple is still approving the purchase, wait for its decision. If an error remains, email us with the message shown in the game.

Where is my saved progress?

Progress is saved on the device. Restoring a purchase restores full-game access but does not restore a deleted save. Before reinstalling, consider your device backup and transfer options. If you need help with a technical issue, contact us before deleting the app.

Language and text size

Open Settings, then Language / Язык. You can choose the game language and a larger text size without restarting the story.

Billing and refunds

Apple handles App Store charges and refund requests. Visit Apple’s billing support for the available options.

Privacy questions

Read our privacy policy or email us with “Lunobell privacy” in the subject.