LUNOBELL · PRIVACY

Privacy policy

Effective 24 October 2026

This policy explains how Tapston Development, LLC (“Tapston”, “we”, “us”) handles information in the Lunobell iOS game, on this website and when you contact us. Contact us at hello@tapston.com.

The game does not require a Tapston account. We do not operate a gameplay backend or include advertising, tracking or third-party analytics SDKs. Your game progress stays on your device.

Game progress and preferences

Lunobell stores your progress, inventory, discoveries, puzzle state, hints and settings in the app’s local storage. This information is used to run the game and resume your story. The game does not send it to Tapston. Device backups or transfers you enable through Apple may contain app data and are controlled by your device and Apple Account settings.

Purchases through Apple

Apple processes the optional full-game purchase through the App Store. The game uses StoreKit to obtain product information and verify your entitlement on your device. Tapston does not receive your payment card details, Apple Account password or a copy of your game save. Apple may provide sales and financial reports to Tapston and handles purchase records under its own policies. See Apple’s App Store privacy information.

Diagnostics and tracking

We have not integrated an in-game analytics, advertising or crash-reporting service. Apple may collect diagnostics and share crash reports or app statistics with developers according to your Apple privacy settings. These platform services are separate from the game’s local saves. We do not use data for targeted advertising, sell personal information or share it for cross-context behavioral advertising.

When you ask for support

If you email us, we receive your email address, the message and any attachments you choose to send. We use them to answer your request, diagnose the issue and keep an appropriate record of the conversation. Please do not send passwords, payment card details or unrelated sensitive information. Our email provider processes correspondence to deliver and store it on our behalf.

This website

The pages do not include advertising pixels, analytics scripts, contact forms or embedded third-party media. The website is hosted on Firebase Hosting, provided by Google. The hosting service and its infrastructure providers process technical request information, such as IP address, requested URL and browser information, to serve pages and protect the service. Hosting providers may keep operational or security logs under their policies. Links to Apple or Tapston open separate websites with their own privacy practices.

Purposes, retention and deletion

Local data is kept until you reset your story or delete the app and its data. Resetting the story does not erase your App Store purchase. Deleting the app does not necessarily delete device backups or Apple’s purchase records. Those are managed through Apple.

We retain support correspondence only as long as needed to resolve the request, handle follow-up and meet applicable legal obligations. We use information to provide requested support, maintain service security and comply with the law. Where applicable, these purposes rely on performance of our service, our legitimate interests in support and security, or legal obligations. We do not hold a server copy of your save to retrieve or delete.

Sharing and international processing

Information you send for support may be processed by our service providers and personnel in countries other than your own. We limit its use to support, operation and legally required purposes, and use the safeguards required by applicable law. We may disclose information if legally required or necessary to protect lawful rights and service security. Apple processes information for its own services under its own privacy policy.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of personal information, object to processing, request portability, or complain to your local data protection authority. Write to hello@tapston.com to exercise applicable rights for information held by Tapston. We may need to verify that a request comes from the person concerned. For Apple Account, payment and platform data, contact Apple.

Younger players

The game does not ask players for their name, age, contact information or other personal details. It has no chat or public user profiles. A parent or guardian can contact us if a child has sent personal information in a support request, so we can address the request and delete information where appropriate.

Security and changes

We use reasonable safeguards appropriate to the information we handle. No storage or transmission method is completely secure. We will update this page if our practices change and show the effective date above. Material changes will be communicated as required by applicable law.